Ticket Lifespan

A ticket remains valid if work begins within 10 calendar days after the legal start date and work is not interrupted for more than 10 calendar days.

The term "work" shall include actual digging, as well as preparatory work at the digging site.

During the lifespan of the ticket, the excavator is responsible to notify the facility owners to re-mark when needed.

Re-Marking (Valid Ticket - Missing Marks)

A valid ticket is one for which work begins within 10 calendar days after the legal start date AND work is not interrupted for more than 10 calendar days.

If a valid ticket needs to be re-marked, but a crew is not at the worksite, the caller will receive a new start date and time that is 24 hours from the current date and time, also known as a 24-hour relocate. If the excavator is aware which member’s markings are missing on a valid ticket, they may contact the member, or the member’s contract locating company directly, without calling Diggers Hotline. The member will respond as soon as possible within the 24-hour period.

If a valid ticket needs to be re-marked and the crew is at the work site, the caller will be issued a crew on-site relocate ticket. On such tickets, members should respond to the excavator within one hour to let them know when the site will be relocated. Even though the caller will receive a start date and time that is one hour from the current date and time, the ticket does not become valid until the members contact and/or relocate the site. Crew on-site relocates are not to be abused by callers; offenders will be referred to the Diggers Hotline Policy Adherence Committee.

Re-Marking (Work Not Started/Interrupted/Invalid Ticket)

If work has not started within 10 calendar days after the legal start date or work has been interrupted for more than 10 calendar days, the excavator should call Diggers Hotline and a 3-day relocate ticket will be issued with a new three working day start date.

Appointment Calls: When remarking a valid appointment ticket, if requesting a second appointment, the second appointment time will be set for three business days from the time of the call, and the start date will be set for three business days from the time of the appointment.

If the caller does not want to meet a second time for the appointment ticket relocate, the caller will receive a normal three business day start date and time, but marking instructions will be required.

Planning Calls: If a relocate is requested on a planning call, members will generally respond within 10 calendar days after the call is received.