Dear Diggers Hotline User,
You are receiving this letter because some of the tickets that you filed this year were done using our Fax-A-Locate program. Over the next year this program will being phased out. The purpose of the letter is to give you advanced notice of the end dates associated with this program.
The first important date is June 30, 2011. This is the last day for transmitting confirmation pages via fax. After this date, you will no longer be able to receive confirmations via fax. You can still get your confirmation page for a fax ticket request, but they will be sent out via email. A valid email registered to your Caller ID will allow you to continue sending requests via fax until the final program date. Please contact the call center if you need to register your email with your Caller ID.
That final program date will be December 31, 2011. At the end of 2011 the Fax-a-Locate program will be retiring and tickets will no longer be accepted this way. We encourage you to use the coming months to explore what other method of entry may work the best for your situation.
We have had many users train on the Remote Entry system, and we will continue to offer classes on how to use this system during the course of this year. This program allows you to file tickets directly in our system using your login (after an introductory period). It takes a day of training up front to learn but can save a lot of time in the long run.
Many people who have been trained on this system do encourage others to learn it. If you would like to sign up for training, please go to our web site at www.diggershotline.com and look for the “file online” menu. Enter your contact information under remote entry and you will be contacted when there is training available in your area.
We have also been working with our Web Entry system to make it more user-friendly. It has been improved, but we are still expecting more improvements in the upcoming year as well. Filing a ticket through our web site allows you to put the basic information in and have one of our staff complete the ticket by handling the mapping piece.
Of course we do still take your call too if those other methods do not work for you. Calling 8-1-1 or using our 800 number (800) 242-8511 will connect you to a member of the call center. They will walk you through the familiar phone script and get that ticket filed for you as promptly as we are able.
So please take time to consider what may work best for you as the year goes on.
Diggers Hotline is Wisconsin's one-call center. Anyone in the state who is digging, excavating or disturbing the soil is required by law to contact Diggers Hotline at least three working days before beginning work.