Diggers Hotline's New System is Up and Running

Diggers Hotline’s conversion to the Teldig system is complete.

As of Friday evening (Feb. 27) Wisconsin’s One Call Center switched over to the new software system designed for Diggers Hotline by Teldig.

Users of Diggers Hotline’s Email-A-Locate program will notice the change immediately. The new and improved version of Email-A-Locate adds new features previously not offered. For example, users can type in the first few letters of the municipality or unincorporated area that work will be done in, click on search, and view a list of possible areas in the pull-down menu.  Similar search features can be used for inputting streets and nearest intersecting streets. Also, users will be able to upload or create online an optional sketch of their digsite, which will be submitted with their locate request

Operators in the call center have started using software that closely resembles the Email-A-Locate program.  Actual changes noticed by the caller should be minimal.

There are also remote access options available, which will allow users to access the Diggers Hotline server directly to file locate requests or look up previous tickets.  Remote users will need to go through training before being issued the mandatory username and password.

Just as users will experience a short learning curve adapting to the new software, so will the operators in the call center.  Please be patient as we all become familiar with the new and improved product.