INFORMATION NEEDED TO FILE A LOCATE REQUEST
The information that is required to file a locate request can be broken down into three categories: contact information, dig site location and dig site information. Below is a summary of the required information.
Your Name, Phone & E-mail: This should be a phone number where you can be reached if there are any questions. If you are filing your ticket online, we will e-mail you a copy of the locate request with your ticket number and start date and time when the Diggers Hotline representative finalizes your request.
Address, Street, City, State, Zip Code: This is your mailing address, not necessarily the address of your dig site. These two addresses on homeowner tickets are often the same, but not always.
Field Contact & Phone: This is the name and phone number of the person who will be doing the digging work.
DIG SITE PHYSICAL LOCATION
The city, township, or village your work will take place: Make sure to use the actual municipality where the work will take place. The mailing address may have a different municipality than the actual dig site. For example, a mailing address could have Hartland, WI as the municipality, but the property could actually be in the Town of Lisbon. The Town of Lisbon would be the correct municipality to use. The municipality that the homeowners pay their property taxes to is the municipality where the property resides and the one that should be used.
Filing online: In the search field, type the first few letters of the city, town or village and click the Search button. Select the correct option from the pull-down menu. Double check the county listed with the municipality in the pull-down menu because there can be municipalities of the same name in different counties.
The address of your dig site: This is the street address where the work will be taking place.
Filing online: The numeric portion of the address and the street name will be entered in two different fields. Type all or part of the street name in the search field and click the Search button. Select the correct street name from the pull-down menu. You may have better success of you leave direction and labels out or your search. For example, search “Main” versus “North Main Street”. If your street does not appear in the pull-down menu, click “Specify if not listed” and type the name of the street in the empty field.
The side of the street your dig site is on and the nearest intersecting road:The mapping system Diggers Hotline uses requires that the side of the street is specified along with the distance and direction from the nearest intersecting road.
Filing online: Select the nearest street from the pull-down menu or click “Specify if not listed” and type the street name in the field. Next type of numeric distance in the designated field and select the unit of measurement (FT, MI, BLK or YRD) and direction in the pull-down menus.
DIG SITE INFORMATION
Start date: This date will automatically be three working days in the future. Working days do not include weekends or legal holidays. Keep in mind that your legal start date and time will be three working days after the call center processes your request.
Work Type: The specific type of work you are doing, such as planting a tree or putting up a fence.
Explosives, Equipment & Premarking: You will be asked to specify whether any explosives, boring equipment or equipment that reaches 14 feet into the air or higher will be used, and if your dig site will be premarked with white paint or flags.
Marking Instructions: Specify the exact area on the property that needs to be marked. If work is only being done in a certain area of the property it isn’t necessary for the locators to mark the entire lot. Examples of good marking instructions include “Mark a 20-foot radius of the tree in the back yard” or “Mark a 10-foot perimeter of the staked area west of the garage.” If you are filing online, you can use one of the options from the drop-down menu.
Remarks: Any additional useful information. The approximate size of the lot, the distance the work will take place off of the road, or road name changes are some examples of useful remarks.