Diggers Hotline is now hiring for positions in our New Berlin, WI call center. Begin the application process by clicking here.
Who we are…
Diggers Hotline works to protect Wisconsin workers and the public by helping prevent damage to underground utility lines. Since 1976, Wisconsin's one-call center has helped millions of callers obtain information on the location of underground facilities.
Diggers Hotline strives to accommodate a work-life balance for its employees by offering a wide variety of shifts, time off requests, shift trades, schedule trades, and voluntary time off.
Our team-oriented atmosphere is fostered by a welcoming attitude and coworker support throughout the year.
We support and promote an environment that is positive and engaging by focusing on employee success through recognition and feedback. Performance-based rewards are given for attendance and quality.
Our staff is provided with the training necessary to succeed. Once employees have graduated from
the five-week training class, it is followed by ongoing coaching and mentoring to reinforce established procedures.
Opportunities for advancement exist at Diggers Hotline. We strive to promote qualified employees from within the organization to fill roles such as Trainers & Coaches, for example. Seasonal employees also have the opportunity to be hired to fill open year-round full-time (includes benefits) and part-time positions.
We show appreciation of our staff by organizing and supporting numerous employee activities including an onsite picnic, potlucks, Customer Service Week activities, annual food drive for Hunger Task Force, wellness initiatives that include presentations and onsite flu shot clinic.
Our staff is engaged in a dynamic work environment that is demanding of quality while being fast-paced. Our busy season begins in March and stretches into October, with our primary months consisting of April, May, & June.
Yes, it's fastpaced and stressful at times during "busy season" but when the season ends, you have time to catch up on a must-read book, knit a scarf or two, play some cards with your neighbor, color, draw, work on puzzles, pen your own novel, etc.
We at Diggers Hotline are committed to the safety of our employees, especially during the COVID-19 pandemic. This includes CDC-recommended protections such as wearing masks, social distancing, cleansing stations, protective barriers, and germicide treatments building wide.
Having been nominated for the Journal Sentinel’s list of “Top Workplaces”, Diggers Hotline is proud of what our employees think about working here:
- Turquoise: "I like the customer service aspect. I like that I can provide a service for people without bringing the issue of money into it. It may sound dorky but I am really proud of myself when I figure out a difficult ticket or help someone who feels unsure of the process. I also really enjoy the general sense of camaraderie amongst my coworkers. There really is a sense of "we're all in this together" here. And Customer Service Week is really fun!"
- Krystal: "Everyone is very kind and welcoming, right from the very beginning. The overall atmosphere is wonderful. The benefits and pay are a million times better than every place I've worked at before. I can come to anyone with questions or concerns. I have a voice here. It's not far from where I live. It's a family, not a job. I love it here."
- Andy: "One of the things that I like most about working at Diggers Hotline is that every call is a chance to learn something new. You can either learn a new location in the state that you never heard of or you can learn a new type of work that requires calling us. Every phone call we answer is a chance to learn something."
- Stephanie: "What I enjoy most about working at Diggers Hotline is the opportunity to assist our callers, I truly enjoy helping people. Second and just as important, I like coming to work because of the people I work with, from management to my peers, they all make it such a pleasant place to work. I feel I receive all the support that I could ever ask for and the positive, as well as constructive feedback, is wonderful!"
- Spencer: "I feel confident in my ability to do a good job all the time, our jobs feel important & I love the family-like environment."
- Chris: "My favorite aspect is the people. Everybody (supervisors, co-workers, and managers alike) treats me like a real human being. I know that sounds weird, but given my history of previous employment, I've never been treated to such a high degree. Giving praise and rewarding outstanding behavior is just as important as quality work here. This is why I enjoy it here so much. "
- John: "I like working here because I feel like I am part of something important to our community, and its safety. Also, I feel truly cared about here."
- Jennifer: "I like the feeling that I am making a difference in helping to promote safety."
- Michele: "I enjoy every aspect of working here. The atmosphere is wonderful, all who work here are very friendly and always available to be of assistance if/when needed. The recognition for a job well done is something I have never experienced in any other place I have worked, be it a call center or retail store. It is a joy to work here."
The link to employment opportunities is HERE. Opportunities in our 24x7 contact center include part-time and full-time shifts. If you are interested in a seasonal contact center position, please apply.