Members

Diggers Hotline is Wisconsin’s 811 one-call center. When you join as a member, your underground facilities are tied into the same system that excavators use every day to request locates before they dig.

As a member, you receive standardized tickets for work happening near your facilities, helping you protect your infrastructure, your customers, and the communities you serve.

BECOME A MEMBER

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Why become a member utility

Membership connects your organization to every locate request in your service area. That gives you a proactive way to prevent damages, outages, and safety incidents before work begins.

• Protect people and property. Get notified before excavation occurs near your facilities so you can locate, mark, or coordinate with the excavator.
• Reduce costly damages. Avoid emergency repairs, service interruptions, and potential regulatory investigations that can follow a hit.
• Simplify compliance. Use Wisconsin’s one-call system as a core part of your damage-prevention and one-call compliance program.
• Improve coordination. See who is working near your lines and when, so field crews and contractors can plan work more safely and efficiently.
• Leverage shared infrastructure. Participate in a statewide program instead of building and operating your own notification system.

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What membership includes

When you join Diggers Hotline as a member utility, you receive more than just phone calls. Membership ties your organization into a complete damage-prevention workflow.

 

Ticket notification & routing

• Automatic delivery of locate tickets that fall within your notification area.
• Support for normal and after-hours contact points.
• Options to deliver tickets directly to your locators, contractors, or internal systems.

Mapping & notification areas

• Help defining or updating polygons that match your facilities and service territory.
• Ongoing updates as your network grows or municipalities change.

Data & insight

• Visibility into excavation activity and ticket volumes in your territory.
• Information to support planning, risk management, and damage-prevention efforts.

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Who should become a member?

Any organization that owns or operates underground or overhead facilities in Wisconsin should participate in the 811 system, including:

• Electric utilities and cooperatives
• Natural gas and liquid pipeline operators
• Telephone, broadband, and cable providers
• Municipal water, sewer, and stormwater utilities
• Counties, cities, villages, and townships
• Private campus owners (industrial, institutional, or commercial)
• Homeowners with buried lines in the road right-of-way
• Anyone in Wisconsin that wants to protect buried infrastructure

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How to get started

1. Submit a membership request. Use the online form to tell us about your organization and where you have facilities.
2. Sign the member agreement. We will send you documents to sign and return to us.
3. Define your notification areas. Work with our mapping staff to outline the areas where you want to receive tickets.
4. Set up ticket delivery. Decide how tickets should be routed to your staff or locators.
5. Go live. Begin receiving locate requests and refine your areas or contacts as needed.

Request Membership Information

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About contacts

As part of your member onboarding process, you will be providing Diggers Hotline with important information about who to contact when it comes to your membership.  Diggers Hotline maintains three important contacts for your company.  It is important for you to keep us up-to-date on any changes to these.

• The Administrative contact is authorized to manage aspects of the membership, including providing proxy votes, ensuring compliance with the Member Agreement, and serving as a point of contact. The Membership Services Department can be reached directly at membership@diggershotline.com.
• The Billing contact handles all matters relating to billing/invoices for the membership. Billing contacts are maintained by our Accounting Clerk, Lauren Minor (lminor@diggershotline.com).
• Operations contacts handle service area and locate notification protocol updates and communications. Operations can be reached directly at operations@diggershotline.com.  

And remember that it's your responsibility to keep us in the loop as personnel changes even after your membership begins.

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Who do I contact for...

General membership questions, membership contact updates
Email: membership@diggershotline.com

Updates that affect ticket delivery
(Off-hour emergency callouts, positive response questions, or adding/changing locator companies)
Email: operations@diggershotline.com

All mapping-related topics and questions, modifications of notification areas/polygons, or updates to streets and municipalities
Email: mapping@diggershotline.com

 

Polygon / Notification Areas

• View or review your current area by emailing mapping@diggershotline.com .
• Request changes by emailing mapping@diggershotline.com and including your station code and maps (GIS, PDF, Word documents, Google Maps, etc.).

Base maps (streets, municipal borders, etc.)

• Request map updates by emailing mapping@diggershotline.com and including the location of the updated area (city/town/village and county) and a map.

Billing
Lauren Minor, Accounting Clerk – (262) 785-5321
Email: lminor@diggershotline.com